The shift from employee-generated content to customer-centric posts to create a “village” feel on brand channels

By Emilie McMeekan - 06 Apr 2026
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Posted by Emilie McMeekan in Analysis

2 months ago

There is an interesting shift from content that platforms staff to content that platforms customers. This permutation is part of a wider trend towards feel-good culture and community-seeking. There has been a flow of employee-generated content (EGC) across social since 2022. Accounts such as Hobbycraft Wimbledon became feed regulars as they danced and lip-synched their…

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