customer content strategies 2026

The shift from employee-generated content to customer-centric posts to create a “village” feel on brand channels

By Emilie McMeekan - 06 Apr 2026
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Posted by Emilie McMeekan in Analysis

2 weeks ago

Listen to this report (five minutes)   The evolution of brand social There is an interesting shift from content that platforms staff to content that platforms customers. This permutation is part of a wider trend towards feel-good culture and community-seeking. There has been a flow of employee-generated content (EGC) across social since 2022. Accounts such…

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